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Service Supervisor
Category: Hospitality

General Description

As one of our amazing team leaders/supervisors overseeing the full and part-time service providers, your role is to ensure that the guest experience within the Centre is beyond belief. Leading our team of customer service representatives, you will be responsible for helping guests feel welcome and valued. You will assist with the registration and admission process and also be required to inform guests of PASS (Parent/Guardian Assisted Safety and Security) program, which includes safety procedures, emergency protocols as well as explaining the facility and the attraction's rules and regulations to all guests and visitors.  Service supervisors will also provide food and beverage service and retail services and you may also be required to provide large groups and parties with special assistance and services.

Qualifications

  • Team Leader/Supervisor Experience 
  • Welcoming/Pleasant Attitude
  • Passion for helping Children/Families
  • Point of Sale Software System Experience
  • Enthusiastic
  • Responsible
  • Assertive
  • Reliable
  • Excellent Communication Skills
  • Flexibility within your role
  • Willingness to assist in duties as assigned 
  • Must pass a criminal record background check
  • Minimum Requirement of WHMIS certification within 90 days
  • Minimum Requirement of Standard First Aid with CPR Level C & AED within 90 days
  • Minimum Requirement of Alberta Approved Food Safety Course Certificate within 90 days

Other

  • Present a pleasant & professional appearance and attitude at all times
  • Maintain an excellent standard of customer service.
  • Effectively manage incoming customer inquiries, concerns and requests
  • Proactively maintain a clean and tidy entrance and work environment
  • Educate guests on the PASS (Parent/Guardian Assisted Safety and Security) Program 
  • Assist with the entrance, registration and admission process
  • Food and beverage transactions including preparation, merchandising, service and inventory 
  • Retail transactions, merchandising and inventory
  • Assist with staff scheduling and planning
  • Support the team in all aspects of special events and birthday parties
  • Professionally address customer concerns and complaints 
  • Verify guests, parties and groups are checked-in and out correctly and efficiently

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